Policies

  • The information provided on this website by Inspired Change Psychology is for general educational and informational purposes only.

    1. No Professional Advice

    The content on this website is not a substitute for professional psychological, medical, or legal advice.

    Reading information on this site, subscribing to resources, or contacting us through online forms does not establish a client-therapist relationship.

    A therapeutic relationship is only established after completing the formal intake and consultation process with one of our registered psychologists.

    2. Individual Circumstances

    Psychological experiences and outcomes vary between individuals.

    Any examples, case studies, or testimonials provided are illustrative only and should not be interpreted as a guarantee of results.

    We recommend seeking personalised advice from a qualified health professional before making decisions related to your mental health.

    3. External Links

    This website may contain links to third-party sites. These are provided for convenience only.

    Inspired Change Psychology does not endorse, control, or accept responsibility for the content or accuracy of third-party websites.

    4. Limitation of Liability

    Inspired Change Psychology makes no warranties regarding the accuracy, completeness, or reliability of information on this site.

    To the fullest extent permitted by law, we disclaim all liability for any direct, indirect, or consequential loss or damage arising from the use of this website or reliance on its content.

    5. Urgent or Crisis Situations

    This website is not monitored for emergencies.

    If you are in crisis or require urgent help, please call 000 (triple zero) in Australia, or attend your nearest hospital emergency department.

    You can also contact:

    Lifeline: 13 11 14

    Beyond Blue: 1300 22 4636

    Suicide Call Back Service: 1300 659 467

  • At Inspired Change Psychology, we understand that unexpected circumstances can arise. However, late cancellations and missed appointments impact both your progress and our ability to support other clients in need.

    To ensure fairness and continuity of care, the following policy applies:

    1. Notice Required

    We require a minimum of 24 hours’ notice for cancellations or rescheduling of appointments.

    Notice must be given by phone, email, or via our online booking system (where available).

    2. Cancellation Fees

    Less than 24 hours’ notice: 50% of the session fee may be charged.

    Non-attendance (no show): 100% of the session fee may be charged.

    Medicare, TAC, and WorkCover do not cover cancellation fees. These must be paid privately.

    3. Exceptions

    We understand that emergencies and exceptional circumstances occur. Please contact us as soon as possible if this applies to you. Waiving of fees is at the discretion of Inspired Change Psychology.

    4. Repeated Cancellations

    Frequent cancellations or non-attendance may affect your ability to book future sessions and may lead to a review of your ongoing engagement with our services.

    5. How to Cancel or Reschedule

    You can cancel or reschedule by:

    • Phone:

    • Email: admin@inspiredchangepsychology.com.au

    6. Agreement

    By booking an appointment with Inspired Change Psychology, you agree to the terms of this Cancellation Policy.

  • Inspired Change Psychology is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs).

    1. What Information We Collect

    We may collect the following types of personal information:

    • Personal details: name, date of birth, address, phone number, and email.

    • Health information: mental health history, medical history, treatment notes, referrals, assessments, and reports.

    • Payment details: Medicare, NDIS, TAC, WorkCover, EAP or private billing information.

    • Other information: information you provide during appointments, via forms, or through communication with us.

    2. How We Collect Information

    We collect personal information directly from you:

    • When you make an enquiry, complete intake forms, or attend sessions.

    • When you book appointments online or communicate with us by email, phone, or through our website.

    • From third parties (e.g., GPs, specialists, support coordinators, or insurers) when you have provided consent.

    3. Why We Collect Information

    We collect, hold, and use personal information to:

    • Provide psychological services.

    • Maintain accurate clinical records.

    • Communicate with you and relevant health professionals.

    • Process payments and claims (e.g., Medicare, NDIS, TAC, WorkCover).

    • Meet legal and regulatory obligations (e.g., mandatory reporting, court orders).

    4. Confidentiality and Disclosure

    Your personal information remains confidential except where:

    • You provide consent for disclosure.

    • Disclosure is required by law (e.g., court subpoena, mandatory reporting of risk of harm to self or others).

    • It is necessary to protect you or others from a serious risk of harm.

    • It is required for administrative purposes (e.g., Medicare or NDIS claims).

    5. Storage and Security

    Records are stored securely in electronic systems that comply with industry standards.

    Access to your information is restricted to authorised staff.

    We take all reasonable steps to protect information from misuse, loss, or unauthorised access.

    6. Access and Correction

    You have the right to access and request correction of your personal information.

    Requests must be made in writing to Inspired Change Psychology.

    In some circumstances, access may be limited in accordance with Australian law (e.g., where disclosure may cause harm).

    7. Website and Online Services

    Our website may collect limited personal information (e.g., through booking forms).

    We may use cookies or analytics tools to improve website functionality.

    We do not sell or rent your personal information to third parties.

    8. Retention of Records

    We are required by law to retain client records for a minimum period (usually 7 years, or in the case of minors, until the client turns 25). After this period, records may be securely destroyed.

    9. Complaints

    If you believe your privacy has been breached, please contact us using the details below. We take complaints seriously and will respond in writing. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

    10. Contact Us

    For questions or concerns about this Privacy Policy, please do not hesitate to contact us.